Terms and Conditions

Minimum Order

Cooney Brothers does not have a minimum order requirement.

 

Payment

Cooney Brothers accepts several methods of payments to best fit your business and purchasing needs.

• ACH Payments: ACH instructions can be requested through our accounting department by emailing: [email protected].
• Credit Card Payments: Cooney Brothers accepts Visa, MasterCard, and American Express. By default, all new customers are setup with credit card terms.
• COD Payments: We also accept COD payments. Please note that the buyer is responsible for paying additional freight fees incurred for COD shipments.
• Credit Terms: Cooney Brothers offers Credit Terms to qualified customers. Customers may apply for Terms at time of registration by filling out a credit application online, or later by accessing My Account/Apply for Credit Account section at the top of our website or by contacting our accounting department.  Payment terms are 1% 10 days, net 30 days.

 

Cancellations

If you find it necessary to change or cancel your order please contact us immediately. We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will provide you with a return authorization form (RMA) for you to send the unwanted items back to us, however, they still may be subject to a restocking fee. We will credit your account or provide you a refund once we receive the items back from you within 7-10 days, if the material is stock. Policy may vary on non-stock items due to manufacturer policy.

 

Returns

A Return Merchandise Authorization (RMA) must be obtained from your Cooney Brothers Sales Representative prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned in original packaging, if applicable or as otherwise determined by Cooney Brothers. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Credit will not be issued until the return has been received and inspected.

Returns for customer convenience are limited to Goods shipped within thirty (30) days prior to the return request date and are subject to a twenty-five percent (25%) restocking charge. Any Goods returned for Buyer's convenience must be returned as originally shipped. Damaged Goods cannot be returned. All transportation and other applicable charges for returns at Buyer's convenience shall be responsibility of Buyer.

Non-stock items being returned are subject to the policies of the manufacturer, which may include higher restocking fees. Credit will be issued once the vendor receives and inspects the returned goods and issues a credit to Cooney Brothers.